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Customer Service
The Wishing Tree prides itself on
excellent customer service, if you wish to ask any questions about the product
we sell or our Postage & Packing charges
Please contact us on
iwish@thewishingtree.biz
or telephone us on 01508 536008 and we will be
happy to assist you.
post and packing
all your purchases will be packaged with care to ensure safe delivery and we will
dispatch within 1 - 2 working days of you order being placed
as a rule.
postage & packing is calculated on weight as follows:
under 100g - £1
100 -199g - £2
200 - 499g - £4
500 - 999g - £6
1000g
to 3000g - £12
3001g and over - £15
combined purchases over £80 value will be delivered free of charge.
we aim to get your goods to you a.s.a.p and if there is a delay for any reason
you will be contacted by e-mail.
overseas customers should e-mail for a quote before placing an order as p & p
will vary depending on destination
stock
we aim to keep up with stock levels where possible and update the website on a
daily basis but as many of our lines are one offs this may be a problem on a
rare occasion, if this does happen we will contact you as soon as possible to
resolve it and look for other options to fill your order. we aim to please at
all times.
damages
in the unlikely event of goods being damaged on arrival we will do our best to
resolve the problem. please take a photograph of the damaged item and send it
to us and a replacement will be posted out as soon as possible.
returns
policy
In the
event of an item being returned, a replacement will be offered or a full refund,
if that is preferred, it is company policy that postage costs are
non-refundable.
privacy policy
we will treat your personal information as confidential at all times. you will
receive e-mails from us about offers and new stock lines from time to time. if
this is not something you wish to receive please contact us and we will remove
you from the mailing list. we will never release your personal details to any
other company. all payment gateways are secure for your peace of mind.
postal address
The Wishing Tree
The Street, Long Stratton
Norwich
Norfolk
•
NR15 2AH
Tel. 01508 536008
Email:
wishtree@hotmail.co.uk
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Free Delivery on
Orders over £80
and a
Free Mystery Gift
for Purchases over £20
during September